Digital Natives refer to modern online generations whose travel decisions are defined by internet. They rely on online reputations and their buying choice are characterised by flexibility, real time access to information, online shopping and safe payments across multiple digital platforms.
Are you ready to cater these segment? They want to blend their digital journey with real life experiences. They want their trip to expressly refined and individually tailored to reflect their choices and want to have voice in defining the level of services they receive.
The Guest experiences are further translated into community trust factor. They became your ambassador in the digital space.
This requires step by step evolution, changing mentalities of the team / digital consultants, educating and training them to adapt new scenario. You have to get into complete digital eco system.